Shipping Policy

Last Updated: September 2026

At EnginesOutlet.com, we work to make the shipping process for engines, transmissions, and automotive parts as convenient and reliable as possible. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays or shipping-related issues.

1. Order Processing

Orders are generally processed after payment has been successfully received and the required product and vehicle information has been verified.

Processing time may vary depending on:

1. Product availability
2. Product type
3. Vehicle compatibility verification
4. Payment verification
5. Warehouse location
6. Special-order requirements
7. Shipping destination
8. Carrier availability

Some products may require additional processing time before shipment.

2. Shipping Availability

EnginesOutlet.com may ship products to eligible addresses within the service areas supported by our shipping partners.

Shipping availability may vary depending on the size, weight, type of product, destination, and applicable transportation restrictions.

Certain remote locations or addresses may require additional shipping arrangements or charges.

3. Shipping Methods

Depending on the product and destination, orders may be shipped using:

1. Freight carriers
2. Ground shipping
3. LTL shipping
4. Parcel carriers
5. Other transportation services

The shipping method may be selected based on the product's dimensions, weight, destination, and delivery requirements.

Large or heavy products such as engines and transmissions may require freight delivery.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully verify:

1. Name
2. Street address
3. City
4. State
5. ZIP code
6. Apartment or suite number, if applicable
7. Phone number

EnginesOutlet.com is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address supplied by the customer.

5. Delivery Estimates

Estimated delivery times are provided for informational purposes and are not guaranteed unless specifically stated otherwise.

Delivery times may be affected by:

1. Carrier delays
2. Weather
3. Holidays
4. Traffic
5. Natural disasters
6. Mechanical problems
7. Transportation disruptions
8. Incorrect address information
9. Remote delivery locations
10. Other circumstances beyond our reasonable control

Customers should allow additional time when shipping to remote or difficult-to-access locations.

6. Freight Delivery

Engines and transmissions are heavy automotive components and may be shipped by freight.

For freight deliveries, the carrier may contact the customer to arrange delivery.

Customers should ensure that someone is available to receive the shipment when required.

Depending on the shipment, delivery may be made to a designated location rather than inside a residence, garage, workshop, or building.

Customers should confirm that the delivery location can safely accommodate a heavy automotive shipment.

7. Inspect Your Shipment

Customers should inspect the shipment as soon as it arrives.

Before accepting a freight shipment, check the packaging and product for visible damage.

If damage is visible:

1. Photograph the packaging and product.
2. Note the damage on the carrier's delivery documentation when possible.
3. Keep all original packaging.
4. Contact EnginesOutlet.com promptly.
5. Provide photographs and shipment information when requested.

Failure to document visible shipping damage may make it more difficult to process a carrier claim.

8. Damaged Shipments

If a product is damaged during transportation, customers should notify EnginesOutlet.com as soon as possible.

We may request:

1. Order number
2. Tracking information
3. Photographs
4. Delivery documentation
5. Description of the damage
6. Other information required to investigate the claim

We may coordinate with the shipping carrier to determine the appropriate resolution.

9. Lost or Delayed Shipments

If tracking information indicates that a shipment has been delayed or cannot be located, customers should contact EnginesOutlet.com.

We may contact the carrier and initiate an investigation where appropriate.

Delivery delays do not automatically qualify an order for cancellation or refund.

10. Tracking Information

When tracking information is available, it may be provided to the customer through email, telephone, or another communication method.

Tracking information is supplied by the shipping carrier and may not update immediately after the shipment leaves our facility.

11. Shipping Charges

Shipping charges may vary depending on:

1. Product size and weight
2. Shipping destination
3. Shipping method
4. Freight requirements
5. Carrier rates
6. Special handling requirements

The applicable shipping charge will generally be communicated during the ordering or quote process.

Additional charges may apply if the delivery requirements change after the order has been placed.

12. Residential and Commercial Delivery

Shipping costs and delivery procedures may differ between residential and commercial addresses.

Customers should provide accurate information regarding the delivery location.

Some freight services may require special arrangements for residential delivery, liftgate service, limited-access locations, or other delivery requirements.

Additional charges may apply where such services are requested or required.

13. Liftgate and Special Delivery Requirements

Because engines and transmissions can be heavy, some deliveries may require equipment such as a liftgate or other special handling.

Customers should inform us of any special delivery requirements before shipment whenever possible.

Additional charges may apply for special delivery services.

14. International Shipping

International shipping availability depends on the product, destination, carrier, customs requirements, and applicable laws.

Customers receiving shipments outside the applicable domestic shipping area may be responsible for:

1. Customs duties
2. Import taxes
3. Brokerage charges
4. Clearance fees
5. Local taxes
6. Other government or carrier charges

These charges are generally not included in the product price unless expressly stated otherwise.

15. Shipping Restrictions

Certain automotive products may be subject to transportation restrictions based on their type, size, weight, destination, or applicable laws.

If a requested shipping destination is not serviceable, EnginesOutlet.com may contact the customer regarding an alternative shipping address or available shipping method.

16. Order Changes After Shipment

Once an order has been shipped, changes to the shipping address, delivery instructions, or shipping method may not be possible.

If a carrier permits a change, additional charges may apply.

Customers should contact EnginesOutlet.com immediately if a shipping change is required.

17. Returned or Refused Shipments

Customers should not refuse delivery without first contacting EnginesOutlet.com.

A refused shipment may be returned to the sender and may result in additional freight, return-shipping, handling, or restocking charges.

Any refund associated with a returned shipment will be handled according to the applicable Refund Policy and Return Policy.

18. Shipping and Installation

Shipping does not include installation unless expressly stated in writing.

Customers are responsible for arranging installation by a qualified automotive professional.

Shipping charges do not generally include:

1. Installation
2. Removal
3. Labor
4. Diagnostic services
5. Fluids
6. Programming
7. Tuning
8. Towing
9. Vehicle rental

19. Delivery Confirmation

A carrier's delivery confirmation or tracking record may be used as evidence that a shipment was delivered to the address provided with the order.

If a customer believes a shipment was marked delivered but was not received, the customer should contact EnginesOutlet.com promptly so that the delivery can be investigated.

20. Weather and Unforeseen Events

EnginesOutlet.com is not responsible for shipping delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation interruptions, carrier disruptions, government restrictions, strikes, or other unforeseen events.

We will make reasonable efforts to assist customers in obtaining updated delivery information.

21. Shipping Policy Changes

EnginesOutlet.com may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

22. Contact Us

If you have questions about shipping, tracking, delivery, freight, or a damaged shipment, please contact the EnginesOutlet.com customer support team through our website.

EnginesOutlet.com

Website: EnginesOutlet.com

When contacting us about an existing shipment, please have your order number and tracking information available so we can assist you more efficiently.

Important Notice

Shipping terms, delivery times, charges, and available services may vary by product, destination, carrier, and order. The shipping terms communicated for a specific order may take precedence over general information on this page. Nothing in this policy is intended to restrict consumer rights that cannot legally be excluded under applicable law.